About returns and exchanges
■ About returns
■ Refunds and exchanges due to product defects If the following conditions are met, refunds and exchanges will be accepted.
We will bear the return shipping fee for exchanges.
Correspondence conditions When you receive the product, please check that it does not differ from your order.
We take all possible measures to ensure the quality of our products, but in the unlikely event that the product is damaged, soiled, or defective, or if it is different from what you ordered, please contact us within 7 days after you receive it.
We will exchange the product or issue a refund.
Defective accessories will be replaced with new accessories. note that.
We cannot accept returns or exchanges in the following cases.
●The product has been returned or exchanged more than 8 days after receipt. ●The product does not produce the expected effect. Products that have been opened (once opened) ● Products that have been defaced or damaged by the customer ● Products that are described as non-returnable or exchangeable on the product page
<Examples of items that can be returned or exchanged>
Unopened/unused items Items within 7 days after receipt Defective items/damage/defacement/wrong product/wrong quantity due to our company's (or delivery company's) mistake
Please contact info@mozambique.co.jp for product exchanges and refunds.
*We may not be able to accept exchanges due to reasons such as the inability to arrange the same product. In that case, please understand that it will be refunded.
・Refunds and exchanges due to customer's convenience We do not accept refunds due to customer's convenience.
■Cancellation of Orders Orders may be canceled in the following cases.
• If we determine that the order may be for resale, resale or commercial purposes • If there is a problem with the delivery address • If we recognize the need to refuse the order or cancel the contract
■ Refunds and exchanges due to product defects If the following conditions are met, refunds and exchanges will be accepted.
We will bear the return shipping fee for exchanges.
Correspondence conditions When you receive the product, please check that it does not differ from your order.
We take all possible measures to ensure the quality of our products, but in the unlikely event that the product is damaged, soiled, or defective, or if it is different from what you ordered, please contact us within 7 days after you receive it.
We will exchange the product or issue a refund.
Defective accessories will be replaced with new accessories. note that.
We cannot accept returns or exchanges in the following cases.
●The product has been returned or exchanged more than 8 days after receipt. ●The product does not produce the expected effect. Products that have been opened (once opened) ● Products that have been defaced or damaged by the customer ● Products that are described as non-returnable or exchangeable on the product page
<Examples of items that can be returned or exchanged>
Unopened/unused items Items within 7 days after receipt Defective items/damage/defacement/wrong product/wrong quantity due to our company's (or delivery company's) mistake
Please contact info@mozambique.co.jp for product exchanges and refunds.
*We may not be able to accept exchanges due to reasons such as the inability to arrange the same product. In that case, please understand that it will be refunded.
・Refunds and exchanges due to customer's convenience We do not accept refunds due to customer's convenience.
■Cancellation of Orders Orders may be canceled in the following cases.
• If we determine that the order may be for resale, resale or commercial purposes • If there is a problem with the delivery address • If we recognize the need to refuse the order or cancel the contract